PRIVACY POLICY
Last Updated: 20 August 2026
1. INTRODUCTION
Reconcile and Reunite ("RAR", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how RAR collects, uses, discloses, stores, protects, and disposes of personal information when you:
• Visit the RAR website
• Submit a request
• Purchase or use a RAR service
• Communicate with RAR
• Contact our support team
• Interact with our website or related services
RAR operates from Singapore and seeks to handle personal information in accordance with applicable Singapore data-protection requirements, including the Personal Data Protection Act 2012 ("PDPA"), where applicable.
By using the RAR website or submitting a request, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required by applicable law, RAR will obtain the relevant consent before collecting, using, or disclosing personal information for the applicable purpose.
2. ABOUT RAR
RAR provides a communication facilitation service for individuals who wish to make a respectful attempt to communicate with another person.
RAR services may involve:
• Reconnection
• Apology
• Closure
• Other legitimate personal communication
RAR does not guarantee that a recipient will respond, forgive, reconcile, reconnect, or continue communication.
Because communication is the purpose of the service, certain information submitted by a customer may need to be communicated to the intended recipient.
3. PERSONAL INFORMATION WE MAY COLLECT
Depending on how you use RAR, we may collect personal information including the following.
3.1 INFORMATION ABOUT THE SENDER
This may include:
• Name or preferred name
• Email address
• Contact details
• Telegram username or other communication details
• Information submitted through the RAR Reflection
• Information about the relationship or history between the sender and recipient
• The purpose of the request
• The message the sender wants to communicate
• Request details
• Selected RAR service
• Selected delivery plan
• Payment and transaction information
• Communications between you and RAR
• Information provided when requesting support or a refund
3.2 INFORMATION ABOUT THE RECIPIENT
A customer may provide information about the person they wish RAR to contact.
This may include:
• Name or preferred name
• Telegram username
• Other communication details
• Information necessary to identify or communicate with the recipient
• Relevant context necessary to understand the request
3.3 TECHNICAL INFORMATION
When you visit the RAR website, RAR or third-party service providers may automatically collect certain technical information, including:
• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website interaction information
• Referring pages
• Approximate location information
• Cookies and similar technologies
4. INFORMATION YOU SHOULD NOT SUBMIT
Only provide information that is reasonably necessary for your request.
Do not submit:
• Passwords
• Authentication codes
• Banking passwords
• Credit or debit card security codes
• Cryptocurrency wallet credentials
• Government authentication credentials
• Unnecessary identity documents
• Highly sensitive information that RAR does not reasonably require
RAR will never intentionally require you to provide your banking password, authentication code, or similar security credentials.
5. HOW RAR USES PERSONAL INFORMATION
RAR may collect, use, and disclose personal information for purposes including:
• Processing requests
• Reviewing requests for eligibility
• Assessing safety and compliance
• Facilitating communication
• Communicating with customers
• Responding to enquiries
• Processing payments
• Managing refunds
• Managing disputes
• Preventing fraud and misuse
• Preventing harassment and repeated unwanted contact
• Maintaining records of recipient preferences where reasonably necessary
• Improving RAR's services
• Maintaining website security
• Complying with applicable laws and lawful requests
RAR will seek to use personal information only for purposes that are reasonably appropriate in the circumstances and consistent with the purposes communicated to the individual.
6. COMMUNICATION WITH THE RECIPIENT
The purpose of RAR is to facilitate communication.
As a result, information submitted for the purpose of communication may need to be disclosed to the intended recipient.
Depending on the request, this may include:
• The sender's preferred name
• The sender's message
• Relevant context about the request
• Information reasonably necessary to explain why RAR is contacting the recipient
RAR will not intentionally disclose unrelated personal information merely because it was provided by the customer.
However, customers should understand that submitting information to RAR for the purpose of communication means that some information may necessarily be communicated to the intended recipient.
RAR does not guarantee anonymity unless RAR has specifically agreed otherwise in writing.
7. RECIPIENT INFORMATION
RAR may receive personal information about a recipient from a customer.
Customers must only provide information that they reasonably believe is necessary for their request.
RAR must not be used to facilitate:
• Harassment
• Stalking
• Threats
• Intimidation
• Coercion
• Repeated unwanted communication
• Attempts to circumvent an explicit refusal
• Fraud
• Illegal activity
RAR may reject a request where there are reasonable concerns about the legitimacy, safety, or appropriateness of the request.
8. CONSENT
Where applicable, RAR will obtain consent for the collection, use, or disclosure of personal information.
You may withdraw consent where applicable by contacting RAR.
Withdrawal of consent may affect RAR's ability to continue providing certain services.
Where a request has already been communicated to a recipient, withdrawal of consent does not necessarily require RAR to retrieve information that has already been disclosed.
RAR may also retain information where retention is reasonably necessary for legal, regulatory, security, dispute-resolution, accounting, or legitimate business purposes.
9. PAYMENT INFORMATION
Payments are processed through third-party payment providers.
RAR does not intentionally store complete payment-card numbers or card security codes in its own systems.
Payment providers may collect and process payment information according to their own privacy policies and terms.
RAR may retain transaction-related information such as:
• Transaction ID
• Payment amount
• Currency
• Payment status
• Date and time
• Associated email address
• Refund information
10. THIRD-PARTY SERVICE PROVIDERS
RAR may use third-party service providers to operate the business.
These may include providers for:
• Website hosting
• Website infrastructure
• Form processing
• Payment processing
• Customer support
• Data storage
• Automation
• Analytics
• Communication services
Where third parties process personal information on behalf of RAR, RAR will take reasonable steps to ensure that appropriate safeguards are in place, subject to applicable requirements.
11. OVERSEAS TRANSFERS
Some third-party service providers used by RAR may process or store personal information outside Singapore.
Where personal information is transferred outside Singapore, RAR will take reasonable steps to ensure that the transferred information receives a standard of protection comparable to that required under applicable Singapore data-protection requirements.
12. DATA SECURITY
RAR takes reasonable security measures to protect personal information against:
• Unauthorised access
• Unauthorised collection
• Unauthorised use
• Unauthorised disclosure
• Loss
• Modification
• Destruction
• Similar security risks
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Customers acknowledge that electronic communication carries inherent risks.
13. DATA BREACHES
If RAR becomes aware of a data breach involving personal information, RAR will assess the incident and take appropriate action in accordance with applicable law.
Where notification to the relevant authority or affected individuals is required, RAR will make the relevant notifications within the applicable requirements.
14. DATA RETENTION
RAR does not retain personal information indefinitely.
RAR will retain personal information only for as long as reasonably necessary for purposes such as:
• Providing the service
• Managing requests
• Customer support
• Payment and accounting records
• Fraud and abuse prevention
• Security
• Dispute resolution
• Legal obligations
• Regulatory obligations
• Establishing, exercising, or defending legal claims
Once information is no longer reasonably necessary for these purposes, RAR will take reasonable steps to delete, destroy, or anonymise it, subject to applicable law.
15. REQUEST AND COMMUNICATION RECORDS
RAR may retain records associated with a request for a reasonable period after the request has been completed.
These records may include:
• Request information
• Service selected
• Delivery plan
• Request status
• Relevant communications
• Payment records
• Refund records
• Complaint records
RAR generally intends to retain completed request records for up to 12 months after completion, subject to legal, security, dispute-resolution, accounting, and other legitimate requirements.
16. RECIPIENT DO-NOT-CONTACT RECORDS
If a recipient clearly requests that RAR not facilitate further communication involving them, RAR may retain a limited record of that request.
This information may need to be retained longer than ordinary request information so that RAR can reasonably prevent repeated unwanted communication involving the same recipient.
Only information reasonably necessary for this purpose should be retained.
17. DELETION AND DISPOSAL
When personal information is no longer reasonably necessary, RAR will take reasonable steps to:
• Delete it
• Destroy it
• Anonymise it
• Remove identifying associations
Depending on the storage system, deletion may occur through permanent deletion, secure disposal, de-identification, or scheduled deletion processes.
Backups may retain information for a limited additional period where immediate deletion is not technically practical.
18. ACCESS AND CORRECTION
You may contact RAR to request access to personal information held about you or request correction of inaccurate or incomplete personal information, subject to applicable law.
RAR may need to verify your identity before processing an access or correction request.
RAR may also need to consider whether providing certain information would adversely affect another individual's personal information or other legal interests.
19. WITHDRAWAL OF CONSENT
Where applicable, you may withdraw consent for the collection, use, or disclosure of your personal information by contacting RAR.
Withdrawal of consent may affect RAR's ability to provide certain services.
Withdrawal of consent does not necessarily require RAR to delete information that it is legally or reasonably required to retain.
20. COOKIES AND ANALYTICS
The RAR website and third-party providers may use cookies and similar technologies for purposes such as:
• Website functionality
• Security
• Analytics
• Performance
• Remembering preferences
You may manage cookies through your browser settings.
Disabling certain cookies may affect website functionality.
21. CHILDREN
RAR's services are intended for adults.
RAR does not knowingly provide its services for children.
If you believe that a child has submitted personal information to RAR, please contact us so that we can review the situation and take appropriate action where necessary.
22. PRIVACY COMPLAINTS
If you have a concern about how RAR handles your personal information, you may contact us.
Please include:
• Your name
• Email address
• Request ID, if applicable
• Description of the concern
• Relevant supporting information
RAR will review privacy complaints and take reasonable steps to investigate and address legitimate concerns.
You may also contact RAR if you wish to request access to, correction of, or information about personal data held by RAR.
23. DATA PROTECTION CONTACT
Data Protection Contact:
Reconcile and Reunite
Email:
support.reconcileandreunite@gmail.com
For privacy and personal-data enquiries, access or correction requests, withdrawal of consent, or other data-protection matters, please contact us using the email above.
24. CHANGES TO THIS PRIVACY POLICY
RAR may update this Privacy Policy from time to time.
When changes are made, the updated version will be published on this page and the "Last Updated" date will be revised.
Your continued use of RAR after an updated Privacy Policy is published will be subject to the updated policy to the extent permitted by applicable law.
25. CONTACT
For privacy, data-protection, or general enquiries:
Email:
support.reconcileandreunite@gmail.com
Telegram:
@ReconcileAndReunite_Bot