TERMS OF SERVICE

TERMS OF SERVICE

TERMS OF SERVICE

Welcome to Reconcile and Reunite ("RAR").


RAR provides a service intended to facilitate respectful attempts at reconnecting with former partners, friends, relatives, or other people with whom communication has ended.


By using RAR, submitting a request, or making a payment, you agree to these Terms & Rules.

TERMS OF SERVICE

Last Updated: 20 August 2026

1. INTRODUCTION

These Terms of Service ("Terms") govern your use of the Reconcile and Reunite ("RAR", "we", "us", or "our") website and services.

By accessing the RAR website, submitting a request, purchasing a RAR service, or otherwise using RAR, you agree to these Terms.

If you do not agree with these Terms, you should not use RAR's services.

2. WHAT RAR DOES

RAR provides a communication facilitation service for people who wish to make a respectful attempt to communicate with another person after a period of separation or distance.

RAR's services are designed around three primary purposes:

RAR Reconnect

For individuals who want to make a respectful attempt to reopen communication.

RAR Apology

For individuals who want to communicate an apology, acknowledge wrongdoing, or take responsibility for something they have done.

RAR Closure

For individuals who want to communicate something meaningful, express what they need to say, or seek personal closure without expecting a response or ongoing communication.

Closure requests are intended to be delivered as a one-way communication. RAR does not or is not required to facilitate a response or ongoing conversation as part of the Closure service.

3. WHAT RAR IS NOT

RAR is not:

• A dating service

• Relationship therapy

• Mental-health treatment

• Professional counselling

• Legal advice

• Professional mediation

• A private investigation service

• A surveillance service

• An "ex-back" guarantee service

• A guaranteed reconciliation service

RAR does not determine whether a relationship should be restored.

RAR's role is limited to facilitating a respectful opportunity for communication.

4. NO GUARANTEED OUTCOME

RAR does not guarantee:

• Successful delivery

• That the recipient will see the message

• That the recipient will respond

• That the recipient will accept the communication

• Forgiveness

• Reconciliation

• Reunion

• Friendship

• Restoration of a romantic relationship

• Any other interpersonal outcome

The recipient retains the right to ignore, decline, or reject communication.

5. DELIVERY PLANS AND PRICING

RAR currently offers the following delivery plans:

PATIENT

$20 SGD

RAR will attempt delivery within 2 months.

CONSIDERED

$80 SGD

RAR will attempt delivery within 1 month.

PRIORITY

$150 SGD

RAR will attempt delivery within 2 weeks.

EXPRESS

$300 SGD

RAR will attempt delivery within 1 week.

IMMEDIATE

$750 SGD

RAR will attempt delivery within 24 hours.

6. WHAT THE DELIVERY TIMEFRAME MEANS

The stated delivery timeframe refers to the period within which RAR intends to make its communication attempt.

It does not mean:

• Guaranteed successful delivery

• Guaranteed recipient availability

• Guaranteed recipient response

• Guaranteed completion of a conversation

• Guaranteed reconciliation

The applicable timeframe begins after the required request information and payment have been received and the request has been accepted for processing.

Third-party platform limitations, incorrect information, safety reviews, technical failures, recipient availability, and circumstances outside RAR's reasonable control may affect timing.

7. HIGHER-PRICED PLANS

A higher-priced plan does not:

• Increase the likelihood of a response

• Increase the likelihood of reconciliation

• Give the sender greater access to the recipient

• Require the recipient to respond

• Override a recipient's decision

• Guarantee a particular outcome

The primary difference between plans is the intended speed at which RAR will attempt to facilitate the request.

8. REQUEST REVIEW

RAR may review requests before attempting communication.

RAR may refuse, suspend, or cancel a request if it reasonably believes that the request:

• Is harassing

• Is threatening

• Is coercive

• Is intimidating

• Is abusive

• Is stalking-related

• Is manipulative

• Attempts to bypass a clear refusal

• Involves fraud or impersonation

• Involves illegal conduct

• Creates a safety concern

• Involves inappropriate contact with a minor or vulnerable person

• Otherwise violates these Terms

9. EXPLICIT REFUSAL TO COMMUNICATE

RAR will not knowingly facilitate attempts to circumvent a recipient's explicit refusal to communicate.

Examples include situations where:

• The recipient has clearly asked the sender not to contact them

• The recipient has blocked the sender and the sender is attempting to bypass the block

• The recipient has previously rejected communication and the sender is attempting repeated contact through RAR

• The sender is attempting to use RAR to reach someone who has clearly requested no further communication

RAR may refuse such requests.

RAR may also retain a limited record of a recipient's do-not-contact request where reasonably necessary to prevent repeated unwanted communication.

10. ONE RESPECTFUL OPPORTUNITY

RAR generally operates on the principle of providing one respectful opportunity for communication.

Submitting a request does not entitle a customer to repeated attempts.

For Closure requests, the one respectful opportunity generally consists of a single delivery of the submitted message to the recipient, where the recipient can reasonably be reached and delivery is appropriate.

If a recipient:

• Declines communication

• Requests no further contact

• Blocks RAR

• Clearly indicates that they do not want further communication

RAR may close the request and refuse future requests involving that recipient.

11. CUSTOMER RESPONSIBILITIES

You are responsible for providing accurate information.

You must not provide:

• False identities

• False claims

• Misleading information

• Fraudulent information

• Someone else's account credentials

• Unnecessary sensitive information

You must not use RAR to:

• Harass

• Stalk

• Threaten

• Blackmail

• Extort

• Intimidate

• Coerce

• Manipulate

• Defraud

• Impersonate another person

• Circumvent a refusal to communicate

• Facilitate illegal activity

12. CUSTOMER-SUBMITTED MESSAGES

You are responsible for the information and messages you submit to RAR.

RAR may refuse to facilitate messages containing:

• Threats

• Harassment

• Blackmail

• Extortion

• Hate-based abuse

• Sexual exploitation

• Illegal content

• Coercion

• Intimidation

• Malicious content

• Unnecessary sensitive information

RAR may request clarification or decline to facilitate a message where reasonably necessary to maintain a safe and appropriate service.

13. RECIPIENT RIGHTS

A recipient is not a customer of RAR merely because another person submits their information.

The recipient does not owe the sender:

• A response

• Forgiveness

• Explanation

• Conversation

• Reconciliation

• Reunion

RAR will respect a recipient's decision to decline communication.

14. RECIPIENT SAFETY

RAR takes recipient boundaries seriously.

If a recipient informs RAR that they do not want further communication, RAR may:

• End the relevant request

• Refuse future requests involving the recipient

• Retain a limited do-not-contact record

• Restrict or terminate the customer's access to RAR

• Take other reasonable measures to prevent misuse

RAR may take these steps even where the customer has already paid.

15. THIRD-PARTY COMMUNICATION PLATFORMS

RAR may use third-party communication platforms, including Telegram, to facilitate communication.

RAR does not control those platforms.

RAR cannot guarantee:

• Platform availability

• Account availability

• Message delivery

• Account visibility

• Platform moderation decisions

• Platform restrictions

• Recipient account status

• Continued operation of a third-party platform

A technical limitation or restriction imposed by a third-party platform may prevent RAR from completing a communication attempt.

16. PAYMENT

All prices are stated in Singapore dollars unless otherwise specified.

Payment must be completed through the payment method made available by RAR.

Payment confirms your purchase of the selected RAR service and delivery plan.

Payment does not guarantee a particular interpersonal outcome.

17. REFUNDS

RAR's refund principles are set out below.

If RAR rejects a request before meaningful service work has begun, RAR may provide a full or partial refund depending on the circumstances.

If a customer cancels before RAR begins meaningful processing, RAR will review whether a refund is appropriate.

Once RAR has begun substantial work or made the communication attempt, a full refund may no longer be available.

The following do not automatically qualify for a refund:

• The recipient does not respond

• The recipient ignores the message

• The recipient rejects the message

• The recipient blocks RAR

• The recipient does not want reconciliation

• The recipient refuses to communicate

• The recipient does not forgive the sender

• The relationship does not resume

• The customer does not receive the response they wanted

The customer is paying for RAR's service and communication attempt, not for the recipient's reaction.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded or restricted under Singapore law.

18. FAILED DELIVERY

RAR may be unable to facilitate communication for reasons outside RAR's reasonable control.

These may include but not limited to:

• Incorrect recipient username

• Incorrect recipient information

• Recipient account no longer exists

• Recipient cannot be located

• Recipient blocks RAR

• Third-party platform restrictions

• Third-party platform outages

• Technical limitations

• Recipient refusal to receive communication

RAR will review such circumstances individually.

A failed attempt does not automatically entitle the customer to a full refund.

19. INCORRECT CUSTOMER INFORMATION

Customers are responsible for the accuracy of information submitted to RAR.

If incorrect or incomplete information provided by the customer prevents RAR from carrying out the request, a refund may not be available.

Customers should contact RAR as soon as possible if they discover that information submitted in their request is incorrect.

20. DUPLICATE REQUESTS

If you accidentally submit duplicate requests, contact RAR as soon as possible.

RAR may consolidate or refund duplicate requests where appropriate, depending on whether processing has already begun.

21. DELIVERY TIMEFRAME ISSUES

If RAR does not make its intended communication attempt within the selected delivery timeframe due to circumstances within RAR's reasonable control, contact RAR.

RAR will review the situation and may provide an appropriate remedy, which may include:

• Continued processing

• Partial refund

• Full refund

• Replacement service

• Another appropriate resolution

Nothing in this section limits rights available under applicable law.

22. NO REFUND BASED SOLELY ON EMOTIONAL OUTCOME

RAR cannot guarantee emotional or relationship outcomes.

A customer is therefore not automatically entitled to a refund because:

• The recipient rejected them

• The recipient did not respond

• The recipient did not forgive them

• The recipient forgave them but did not want a relationship

• The relationship did not resume

• The customer changed their mind after the recipient responded

• The customer expected reconciliation

23. REQUEST CANCELLATION

Customers may contact RAR to request cancellation of an existing request.

Whether a refund is available depends on:

• Whether RAR has begun processing

• Whether meaningful work has been completed

• Whether communication has already been attempted

• The circumstances surrounding the cancellation

• Applicable consumer laws

24. REFUND REQUESTS

To request a refund, contact:

support.reconcileandreunite@gmail.com

Include:

• Your name

• Email address

• RAR Request ID

• Date of purchase

• Payment amount

• Reason for the refund request

RAR may request additional information to verify the transaction.

Approved refunds will generally be returned through the original payment method where reasonably possible.

Processing times may depend on the payment provider.

25. PRIVACY

Use of RAR is also subject to the RAR Privacy Policy.

By submitting personal information to RAR, you acknowledge that information may be collected, used, stored, and disclosed for the purposes described in the Privacy Policy.

26. CONFIDENTIALITY

RAR will take reasonable steps to handle customer information responsibly.

However, RAR cannot guarantee absolute confidentiality where information must be disclosed:

• To facilitate the requested communication

• To third-party service providers necessary to operate RAR

• To comply with applicable law

• To respond to lawful requests

• To protect RAR, customers, recipients, or others

• Where disclosure is otherwise permitted or required by law

Customers should therefore only provide information that is reasonably necessary for their request.

27. SUSPENSION AND TERMINATION

RAR may reject, suspend, or terminate a request if:

• These Terms are breached

• The service is being misused

• A safety concern arises

• A recipient's boundaries may be at risk

• Fraud or abuse is suspected

• The customer provides materially false information

• RAR reasonably determines that continuing would be inappropriate

RAR may also restrict a customer's ability to submit future requests.

28. INTELLECTUAL PROPERTY

The RAR website, brand name, logo, visual identity, written content, graphics, designs, and other original materials are owned by or licensed to RAR unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially exploit RAR's proprietary materials without permission.

29. DISCLAIMER

RAR provides its services on an "as available" basis.

To the extent permitted by law, RAR does not guarantee that:

• The website will always be available

• The website will always be error-free

• Third-party platforms will remain available

• Every request will result in successful communication

• A recipient will respond

• A relationship will improve

• Reconciliation will occur

30. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, RAR is not responsible for:

• A recipient's decision

• A recipient's lack of response

• Rejection of communication

• Failure of a relationship to reconcile

• Emotional consequences arising from communication

• Incorrect information provided by the customer

• Third-party platform failures

• Internet or communication failures

• Events outside RAR's reasonable control

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Singapore law.

31. INDEMNITY

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising from your misuse of RAR, your breach of these Terms, or information you knowingly provide that is false, fraudulent, unlawful, or materially misleading.

This does not apply to the extent that the relevant loss was caused by RAR's own unlawful conduct or negligence.

32. COMPLAINTS

If you have a complaint regarding RAR, contact:

support.reconcileandreunite@gmail.com

Please include:

• Your name

• Email address

• RAR Request ID, if applicable

• Date of the relevant transaction or request

• Description of the issue

• Relevant supporting information

• The outcome you are seeking

RAR will review legitimate complaints and take reasonable steps to address them.

If you are a recipient who does not want further communication through RAR, you may clearly state:

"I do not want further communication through RAR."

RAR will take reasonable steps to record and respect that preference.

33. PRIVACY COMPLAINTS

Privacy-related complaints and personal-data enquiries may be directed to:

support.reconcileandreunite@gmail.com

Requests may include:

• Access to personal information

• Correction of personal information

• Withdrawal of consent

• Questions about data use

• Questions about data retention

• Concerns about disclosure

• Security concerns

Further information is available in the RAR Privacy Policy.

34. EXTERNAL RIGHTS AND REMEDIES

Nothing in these Terms prevents an individual from exercising any rights or pursuing any remedies available under applicable Singapore law.

RAR encourages customers and recipients to contact RAR first where appropriate so that concerns can be reviewed and resolved efficiently.

35. CHANGES TO THESE TERMS

RAR may update these Terms from time to time.

The updated version will be published on this page and the "Last Updated" date will be revised.

Your continued use of RAR after updated Terms are published will be subject to the updated Terms to the extent permitted by applicable law.

36. GOVERNING LAW

These Terms are governed by the laws of Singapore.

Any dispute will be subject to the applicable laws and jurisdiction of Singapore.

37. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or removed to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

38. ENTIRE AGREEMENT

These Terms, together with the RAR Privacy Policy and any other policies expressly incorporated into them, constitute the terms governing your use of RAR's services.

If there is a conflict between these Terms and a specific written agreement provided by RAR for a particular service, the specific agreement will apply to the extent of that conflict.

39. CONTACT RAR

For general enquiries, support, complaints, refunds, or questions regarding these Terms:

Email:

support.reconcileandreunite@gmail.com

Website:

reconcileandreunite.com